Latest Updates

COD Payment Ltd continues working with AlipayHK to achieve the goal of Smart Mobility, Boundless Living in coming years.

COD Payment Ltd supports AlipayHK to introduce e-wallet to Hong Kong citizen in different sectors.

AlipayHK is committed to offer smart and fast e-payment service to Hong Kong citizen.

Hong Kong citizen can pay bills in AlipayHK for utilities and telecommunication services.

With the goal to transform Hong Kong into an ultimate smart city, Alipay has partnered with Towngas to unroll e-wallet for gas bills.

Collaborating with Whampoa Garden and Hong Kong Broadband Network, AlipayHK is keen to further promote the services across housing estates in Hong Kong

6 leading mobile service providers in the city have joint forces with AlipayHK, allowing users to settle phone bills and recharge mobile via e-wallet.

Partnering with Alipay Payment Services (HK) Limited, COD Payment is incredibly proud to be the first ever online payment integration services provider in Hong Kong.

3 Hong Kong has partnered with AlipayHK as Hong Kong’s first mobile service provider to offer e-wallet payment service via AlipayHK App.

China Life Insurance (Overseas) has partnered with COD Payment as Hong Kong’s first insurance company to offer life insurance products via AlipayHK App.

Frequently Asked Questions

Q: What are the requirements for an AlipayHK account password?

A: Login password should meet the following requirements:

Between 6-20 characters in length;
Must contain characters from 2 of the following 3 categories:
- English upper/lowercase characters
- Numeric characters
- Non alphanumeric characters

Payment password should be a 6-digit numerical password.

Q: Are AlipayHK fund out PIN and payment password identical?

A: Yes, you can use your payment password to withdraw money from your AlipayHK account to your bank account.

Q: How and where should I change my phone number?

A: You can change your phone number in the following 2 ways:

(1) Open AlipayHK app, go to “My Account”, tap “Settings” > “Phone Number”, select the phone number you would like to reset, tap “Change” and follow the instructions on screen.

When you change your phone number, your account information will automatically be synced.

(2) You can also log in to AlipayHK app with the new phone number. AlipayHK will send a verification code to you via SMS. Please verify your new phone number with the verification code received.

Q: Can I register AlipayHK account with someone else’s phone number?

A: If you use someone else’s phone number to register your AlipayHK account, the security and accessibility of your account may be affected. We recommend that you use your phone number for registration.

Q: I registered an AlipayHK account via Taobao, can I use it to log in to the app?

A: Yes, you can log in to your account in the following 2 ways:

(1) Open AlipayHK app, tap “Taobao User Quick Login” at the bottom of the page, and then follow the instructions on screen. Please make sure you have installed Taobao mobile app.

(2) If you have not installed Taobao mobile app, open AlipayHK app, tap “Login”, and log in with your Taobao username and password. Then follow the instructions on screen; or you can use your RMB Alipay account to log in.

Q: I already used my phone number to register a RMB Alipay account; can I use the same phone number to sign up an AlipayHK account?

A: Yes, you can use your RMB Alipay account to log in AlipayHK app. Fill in your HK phone number, and tap “Activate Now” to sign up an AlipayHK account.

Q: How do I top up my AlipayHK account?

A: You can top up your AlipayHK account in the following 2 ways:

(1) Cash top up via convenience store:
You can top up your AlipayHK account at any 7-11 or Circle-K convenience store in Hong Kong. Let the cashier scan your recharge QR code to complete the cash top up.

(2) Top up via Standard Chartered online banking:
You can top up through AlipayHK app if you have a Standard Chartered Bank account. Sign in to AlipayHK app, tap “Top Up”, select “Top up via Online Banking” and acquire an account recharge PIN. Log in to Standard Chartered online banking, and use this PIN to top up your AlipayHK account.

Q: What are the limits on how much I can top up?

A: (1) Cash top up via convenience store:
Minimum top up amount per transaction: HK$100 (Top up amount must be a multiple of HK$50)

(2) Top up via Standard Chartered online bank:
Minimum top up amount per transaction: HK$0.01

(3) Non-verified account:
Maximum daily top up amount: HK$3,000
Maximum annual top up amount: HK$25,000

(4) Verified Account:
Maximum daily top up amount: HK$5,000
Maximum annual top up amount: HK$100,000

(5) Advanced Verified Account:
Maximum daily cash top up amount: HK$5,000
Maximum daily bank top up amount: Unlimited
Maximum annual top up amount: Unlimited

Q: What banks does AlipayHK accept for cash out?

A: If you wish to cash out from your AlipayHK account, the following banks are accepted:

HSBC, Hang Seng Bank, Bank of China (Hong Kong), Standard Chartered Bank, Citibank, Bank of East Asia, ICBC (Asia) and Dah Sing Bank.

Q: Is there a handling charge for cash out from AlipayHK?

A: There is no handling charge for cash out from AlipayHK at the moment.

Q: How do I verify my AlipayHK account?

A: Log in to your AlipayHK account, go to “My Account”, tap “Identity Verification”, fill in the necessary information accordingly and upload the required certification.

To become a Verified Account user:
- Provide a copy of your identification document that is valid for at least 6 months
  (For Hong Kong permanent resident, please provide a copy of HKID Card or Exit-entry Permit for Travelling to and from Hong Kong and Macao)
  (For Non-Hong Kong permanent identity cardholder, please provide a copy of your passport or other forms of identification document with your image on it)

To become an Advanced Verified Account user:
- Provide a copy of another identification document (different from the one provided for Verified Account registration)
- Provide a copy of your address proof

Q: Are there any limitations if I use an international credit card to top up my AlipayHK account?

A: Please note that AlipayHK does not support Taobao payment with international credit card (Visa/MasterCard) at the moment, but you can use it to pay at designated local merchants in Hong Kong with free handling charge.