Our website is primarily intended for access from within Hong Kong, and we cannot guarantee that the Site or the information thereon complies with laws or regulations of other countries. We want you to understand:
We may collect and use personal information about you, including when you interact with us, register for an AlipayHK account, use the Alipay Services to make purchases or otherwise conduct financial transactions, or otherwise visit our website or use the Alipay Services. The personal information we collect includes:
We collect personal information about you when you browse our website, enquire about or register to use any of the Alipay Services, sign a contract with us, provide your personal information during the merchant on-boarding process, log into your AlipayHK account to use the Alipay Services on our site; or when you communicate with us via e-mail, phone, SMS, or any other electronic means. We also receive personal information about you from other sources, including:
We combine information that we have about you from various sources, including the information you have provided to us. Please refer to the section headed “How we use your personal information” for more details.
We use the information we collect to operate our business. For example, we may use your personal information for the following purposes:
We share your personal information to operate and manage our business, including for the purposes indicated under “How we use your personal information”. Thus, for example, we may share your information with:
See “How do we store and protect your personal information?” for information on how we keep your personal information secure when sharing it with others.
We will keep your personal information in accordance with our policies and for as long as it is necessary to provide you with the services or other purposes as set out in this notice. In addition, we may retain your personal information for a longer period if it is necessary to comply with laws and regulations applicable to us.
We use a variety of security measures and technologies designed to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection and privacy laws and regulations.
Our website may also include some electronic images (called “single-pixel GIF files” or “web beacons”). The use of web beacons can help the website to calculate the number of visiting users or access cookies. We will use web beacons to collect information about your browsing on the website. Examples included the address of the page you visit, the website you were previously visiting, the length of your visit to a page, your browsing environment and display settings, etc.
When you use third party services, we cannot ensure the third party entity will take security measures in accordance with our requirements. If your access is via our website or customer platform, in order to provide you with a more secure access experience and to protect your account security to the greatest extent possible, we may use proprietary network protocols and proxy technology (referred to as a “special network channel” or “network proxy”). The use of a special network channel may help you identify sites known to be high risk and reduce the risk of phishing or account leaks as a result. At the same time, it is beneficial for protecting both you and the third party’s interests and prevents criminals and other third parties from tampering with your service content. Examples include advertising injections resulting from unsafe routers or illegal base stations, illegal content tampering and more.
Our website may provide links to other websites and services (including other online merchant sites) for your convenience and information. These services and websites may operate independently from us. Linked services and websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for these websites’ or services content, any use of these services or websites by you, or the privacy practices of these services or websites.
If you have questions or requests about the privacy of your personal information, please contact us by email via [email protected]